Terms and Conditions

Applicable Laws

Culligan International Company operates this site from its offices in Rosemont, IL. While this site may be accessed from any state and from other countries, you agree, by accessing this site, that all applicable laws of the State of Illinois apply to your use of this site.


All information and images contained in this web site are the exclusive property of Culligan International Company. Any reproduction, modification, republication, or displaying of these materials without the prior written permission of Culligan is prohibited.

Limitation of Warranty

Culligan strives to ensure the accuracy and reliability of information contained in this web site. However, information on this site is provided without warranty. Culligan disclaims any warranty of any kind, whether express or implied, as to any matter relating to this web site, including without limitation the merchantability or fitness of its products for any particular purpose. Culligan cannot be held liable for any damages or injuries caused by use of this web site (such as viruses, interruptions, misstatements, deletion of files, outdated information or acts of God). In states that do not allow exclusions of damages, Culligan’s liability is limited to the fullest possible extent permissible by law.


Culligan.com may contain links to sites not maintained or related to Culligan. These links are provided as a service to users. Culligan is not responsible for the content of these sites.


Culligan uses a variety of trademarks and otherwise registered proprietary property on this web site. These brand names distinguish the quality of Culligan products and services and are protected from copying and simulation under national and international law. Registered trademarks on this site are not to be reproduced, used, modified or distributed without prior written permission. The following are trademarks of Culligan International Company, its subsidiaries, or its affiliates:

Culligan, Culligan Man, “Hey Culligan Man!”, Cullsorb, Cullar, Culligan Service Network, Aqua-Cleer, Culligan Platinum Series, Gold Series, Medalist Series, Medalist Plus Series, Iron-Cleer, Sulfur-Cleer, Hi-Flo, Tripl-Hull, Cul-Flo-Valve, Aqua-Sensor, Cullex, Accusoft, Soft-Minder, better water. pure and simple., Culligan Smart-Sensor, Total-Home.

Culligan reserves the right to modify and update these terms and conditions at any time.


Your water supply may or may not be affected by water quality problems, and the contaminants removed by Culligan products may not be in your water. The presence of certain contaminants in drinking water does not necessarily pose a health risk.

Culligan Filter Replacement Text Program Terms and Conditions

These terms govern your subscription to our text program and require mandatory arbitration and class action waiver. Read them carefully before subscribing.

By signing up for the Culligan Filter Replacement Text Program (“Program”), you agree to these terms and conditions (“Program Terms”) and authorize Culligan International Company (“Culligan” “us” “we” or “us”) to deliver, to the designated mobile phone number (registered or used to opt-in via short code), promotional and other text messages, including via an autodialer (i.e., automated dialing technology).  You are not required to accept the Program Terms as a condition of purchasing any property, goods or services and no purchase is necessary to subscribe to the Program.  If you do agree, you consent to receiving up to 10 promotional Program texts per year, plus additional non-promotional texts.  You understand and accept that short-form descriptions of Program message caps (e.g., “up to 8 msg/yr”) refer to only caps on promotional messages and not to non-promotional messages (e.g., responding to your HELP requests). Your subscription auto-renews for 12 months unless/until you unsubscribe.

You can unsubscribe from the Program by texting “STOP” to the Program short code 800-721-7360 or as a reply to a Program text you receive.  You can also unsubscribe by calling us at 1-800-721-7360.  You hereby consent to receive a text message confirming that you have unsubscribed, as well as other non-promotional text messages (such as when you text the short code to join, or send us a HELP text or any unrecognized message and when we send you administrative messages such as if we change the short code).  You understand that unsubscribing to the Program will not terminate your consent to receive other kinds of text alerts, such as if you have requested other types of text alerts from us.  You must unsubscribe from each text program separately. Unsubscribing to the Program texts also will not unsubscribe you from emails from us.  However, you can follow the unsubscribe link on our promotional emails to learn how to opt-out of Culligan promotional emails (you may still, however, receive non-promotional emails from us).

You agree to promptly notify us if your phone number changes or you do not continue to own and control the device assigned by your carrier to the number you provided us by calling us at 1-800-721-7360.

The Program may not be available in all areas.  You understand that message and data rates may apply and your carrier may charge you or deduct usage credit from your account when you text us or we text you and you consent to that. The Program may not be supported by all carriers and all devices.   Check with your carrier for details.  You represent and warrant that you are the age of majority where you reside (18 in most states) and are a U.S. resident using a U.S. mobile number to subscribe.

The laws of the State of Illinois without regard to conflict of law provisions that would apply other law, shall govern these Program Terms and any disputes arising related thereto between us.  You and we each agree that any dispute, claim, or controversy arising from or relating to these Program Terms shall be resolved by individual binding arbitration, and not through litigation, unless the claim is properly filed in a small claims court on an individual basis. The arbitrator's authority to resolve claims and make awards is limited to claims between you and us alone. Furthermore, claims brought by you against us, or by us against you, may not be joined or consolidated in arbitration with claims brought by or against someone other than you, unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. THIS MEANS THAT NEITHER OF US WILL HAVE THE RIGHT TO FILE OR PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE ACTION RELATING TO THESE PROGRAM TERMS AND ANY DISPUTES ARISING RELATED THERETO BETWEEN US, AND THAT ANY ARBITRATION PROCEEDINGS WILL BE LIMITED TO THE CLAIMS BETWEEN YOU AND US. BOTH YOU AND WE ARE GIVING UP ANY RIGHT YOU AND WE MAY HAVE HAD TO A JURY TRIAL, AND ALL OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT THAT ARE NOT AVAILABLE IN ARBITRATION.

This arbitration provision is intended to apply as broadly as possible, and to include all parties and claims that would be included in a case brought in court. Thus, this arbitration provision also requires arbitration as to any other corporate or natural persons who are parties to the claim, such as our corporate affiliates and vendors, and members of your family. This arbitration provision also applies to claims of every kind and nature, including but not limited to counterclaims, cross­claims and third-party claims, and claims based upon torts, statutes, regulations, common law and equity; provided, however, that notwithstanding anything to the contrary in this arbitration provision any dispute over the validity, enforceability or scope of this arbitration provision shall be decided by a court, not an arbitrator and Culligan may seek injunctive relief from a court to prevent or stop a misuse of its intellectual property or confidential information.

You or we may commence an arbitration proceeding by following the rules then in effect for either JAMS or the American Arbitration Association (AAA), as selected by the party commencing an arbitration. For a copy of the rules, to file a claim or for other information, contact either JAMS (jamsadr.com or 1-800-352- 5267) or AAA (adr.org or 1-800-778-7879). In addition to JAMS and AAA, claims may be referred to any other arbitration organization that is mutually agreed upon in writing by you and us, or to an arbitration organization or arbitrator(s) appointed pursuant to § 5 of the Federal Arbitration Act as it may be amended (FAA), provided that any such organization and arbitrator(s) will enforce the terms of this arbitration provision. This arbitration provision is made concerning transactions involving interstate commerce and shall be governed by the FAA. If there is a conflict between the applicable arbitration rules and these Program Terms, these Program Terms shall govern. The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations, shall honor claims of privilege recognized at law, and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision. The arbitration proceeding shall not be governed by any federal or state rules of civil procedure or rules of evidence. The arbitrator shall take reasonable steps to preserve privacy and confidentiality.

You will be responsible for paying your share, if any, of arbitration fees, but only up to the amount of filing fees you would have paid to file a claim in the state or federal court closest to your residence. We will be responsible for any additional arbitration fees, even if we win the arbitration. In a dispute involving $10,000 or less, you may choose to have the arbitration conducted by telephone, based on written submissions from the parties, or in person according to the JAMS or AAA rules.  If there is an in-person arbitration hearing, it shall take place in the federal judicial district that is closest to your residence.

This arbitration provision shall survive termination of these Program Terms and any bankruptcy by you or us. If any portion of this arbitration provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this arbitration provision; provided, however; that the entire arbitration provision shall be invalidated if the requirement of arbitration solely on an individual basis is deemed invalid or unenforceable. If a court decides that the entirety of this arbitration provision is invalid or unenforceable, the remainder of the Program Terms shall still apply.

You may opt out of this agreement to arbitrate by notifying Culligan in writing within 30 days of the date that you first became subject to this arbitration provision. To opt-out, mail a letter that includes your name, address, and phone number, and states your decision to opt-out of the arbitration provision to: Culligan International, Attention: Legal Department - Arbitration Opt-out, 9399 W. Higgins Rd., Ste 1100, Rosemont, IL 60018, USA.

Culligan Satisfaction Guarantee

If you are dissatisfied with your Culligan product for any reason within 30 days of your purchase, Culligan will remove the product and refund the purchase price.

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STE 1100
Rosemont, IL 60018 USA

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